Legal mentions

In accordance with articles 6-III and 19 of the Loi n°2004-575 du 21 juin 2004 for Trust in the Digital Economy (L.C.E.N.), these legal notices are made available to users of the site rollacare.com.

Access to and use of the site implies unconditional acceptance of these terms, which can be consulted at any time in the "Legal Notices" section.

1. Site Publisher

The site rollacare.com is published by ROLLA CARE.

⚠ This address should not be used to return products. For any return requests, please consult our Return and Refund Policy.

For any questions, you can contact us by email at contact@rollacare.com.

2. Hosting

The hosting of the site is provided by Shopify Inc., whose headquarters is located at the following address:

Shopify Inc.
151 O'Connor Street, Ground Floor
Ottawa (Ontario) K2P 2L8, Canada

For any technical assistance related to hosting, you can contact Shopify by e-mail at assistance@shopify.com or by phone at 1-613-241-2828.

3. Access to the Site

The site is accessible at all times, except in cases of force majeure, scheduled or unforeseen interruptions, or technical maintenance.

In the event of modification, suspension, or temporary or permanent interruption of the site, the publisher cannot be held responsible for the consequences for the user.

4. Collection and Processing of Data

The personal data of users are collected and processed in strict respect of privacy, in accordance with the Loi n°78-17 du 6 janvier 1978 relating to computers, files, and freedoms.

In accordance with this law, every user has the following rights regarding their personal data:

  • Access: obtain a copy of the information held by the site.

  • Rectification: request the correction of inaccurate data.

  • Deletion: demand the deletion of their information.

  • Opposition: refuse the processing of their data for certain purposes.

The exercise of these rights can be done at any time by contacting contact@rollacare.com.

5. Cookies

When browsing the site, cookies may be automatically installed on the user's device to optimize the online experience.

The acceptance of cookies is considered implicit if the user continues to browse the site. These cookies do not allow for the personal identification of the user, but they serve to improve navigation and analyze visitor behavior.

Each user has the option to disable or delete cookies by modifying their browser settings.

6. Intellectual Property

The content of the site rollacare.com, including texts, images, graphics, logos, and multimedia elements, is protected by intellectual property legislation.

Any reproduction, modification, distribution, or total or partial exploitation, without prior authorization, is strictly prohibited. Any infringement may result in legal action under the Intellectual Property Code and the Civil Code.

7. Mediation in Case of Dispute

In case of a dispute with customer service and in the absence of an amicable resolution, the user has the option to resort free of charge to a consumer mediator, in accordance with articles L.612-1 and following of the Consumer Code.

This mediation request must be made within one year from the initial complaint.